WHO IS THE SCHEME FOR?
The Gold Anchor award scheme has been auditing marinas throughout the world for over 25 years and is well known as a credible measure of the marina quality. Any rated marina will have been subject to a serious of rigorous tests, including:
The Marina Audit
A comprehensive set of criteria which is checked and surveyed by a marina expert. This audit counts for 80% of the Gold Anchor score, but if the marina does not meet the basic industry standards it cannot achieve any Gold Anchors.
A series of 3 mystery shops test the marinas approach to customer services and the first impressions that it offers. The results of this test counts for 10% of the Gold Anchor score.
Berth Holders Questionnaires
Existing berth holders at a Gold Anchor marina are surveyed for their experiences of the facilities and customer services. This represents 10% of the final Gold Anchor score.
All Gold Anchor marinas meet the industry standards, where higher ratings denote more facilities and a greater focus on customer services. Details of the specific criteria can be found by downloading the Gold Anchor information pack here.